Venues and festivals strive to be inclusive and welcoming to audiences however, when an incident occurs we can find ourselves on the back foot.
Martin Laws, Head of Commercial and Customer Development, Sian Harris, Venue Manager at BFI Southbank will talk about how we can learn from such experiences and what training and resources can be put in place to help us respond effectively and adapt to complicated and sensitive situations. They will be joined by Sarah Watson, Oska Bright Film Festival committee member, who will talk about her own experiences as a cinema-goer. The session will be led by Sally Griffith, Director of Anim18 and delegates will be encouraged to think about and discuss their own experiences, ask questions and feedback.
Sally Griffith, Director, Anim18
Martin Laws, Head of Commercial and Customer Development, BFI Southbank
Sian Harris, Venue Manager at BFI Southbank
Sarah Watson, Oska Bright Film Festival Team and Carousel Chairperson
MARTIN LAWS has been the Head of Commercial & Customer Development at BFI Southbank since 2015, overseeing Operations, Front of House, Membership and Income generation. Prior to this, he was Operations Director at Manchester Student’s Union, running the Manchester Academy and its live music & events programme. Martin has a background in music and film retail & buying and started his career at Our Price Records…for those that remember!
SIAN HARRIS has been the Deputy Head of Commercial and Customer Development, looking after the Front of House and Box office operations, for BFI Southbank and the BFI London Film Festival since 2012. Prior to this, she was the Visitor Services Manager of the BFI IMAX, Waterloo for 6 years. She has also worked in varying capacities for Edinburgh Filmhouse, the Glasgow Film Theatre and Pleasance Festival Theatres in the Edinburgh Fringe Festivals since she began her professional career all too many years ago.